Island Joe Group

It’s well known that customer satisfaction is the key to customer loyalty. A technology service company that can’t deliver reliable, professional services on time can’t expect its customers to stay with them in challenging economic times. Our philosophy and our commitment to our customers are straightforward: do all we can to give your company an uninterrupted quality of service and level of access to your business-critical systems.

At Island Joe Group, we understand that Information Technology (IT) – whether at home or in the office – is about your aspirations: commercial, intellectual, or philosophical.

We actually prefer to think of our clients as colleagues. Having a trusting relationship with your IT provider is important for you and your business as well as part of our goal: making sure you never have to worry about your IT and infrastructure again. Thinking of our clients as colleagues keeps us and you from falling into a classic client vs. vendor trap – that it’s us versus them. We distinguish ourselves from our competitors in four key areas:

• Service. You can always talk to your account manager or a sales/network engineer here locally in the US. We will do what it takes to meet your needs.
• Cost. We have one of the lowest hourly rates in the industry – $75/hour in most cases.
• Peace of mind. Did you know that your average “IT guy” is not required to carry professional liability insurance? We have some of the best insurance in the business and provide all of our clients with evidence of it so you will know you are dealing with professionals.
• Scale. We serve clients that range in size from startups of one user in her or his home, to 300 users in 5 countries. Let us bring enterprise-class IT efficiency and savings to your small business.